Mystery Shopper Audit:
See the Truth in Customer Experience
We transform objective data into your strategic success.
Our Clarity Tools
Mystery Shopping
An objective audit measuring the actual experience of your customers at every touchpoint with your brand.
Internal Process Audit
Verification of compliance with procedures and standards, identifying operational gaps and areas for optimization.
Competitor Analysis
Discreet research providing invaluable insights into the strengths and weaknesses of your market rivals.
Path to Excellence in 4 Steps
Strategy & Scenario
We start by deeply understanding your goals to create a scenario that yields measurable results.
Field Research
Our certified auditors act as your customers, precisely executing planned tasks in the field.
Data Analysis
Our analytics team transforms raw data into understandable patterns, trends, and actionable insights.
Report & Recommendations
You receive an interactive online report and concrete recommendations that drive real, positive change.
Numbers That Speak for Themselves
Why is a Mystery Shopper Audit the Best Investment in Quality?
In today's competitive world, where product and price often cease to be differentiators, the key to success is customer service quality. It builds loyalty, generates positive reviews, and directly impacts financial results. The answer to the question "what does the customer experience really look like?" is a professional mystery shopper audit.
A mystery client study provides an objective, detailed insight into service standards and the sales process. A qualified mystery shopper verifies compliance with procedures, assesses staff competencies, and identifies bottlenecks in the customer journey. By investing in mystery shopping, you gain hard data that translates into better CSAT, higher NPS, and real conversion growth.
Trust the mystery shopper methodology and gain a competitive edge through fact-based implementations, not opinions.
Start Your Clarity Audit
Contact us to receive a non-binding offer.
Contact Details
We are at your disposal to answer all your questions regarding research in Poland.
-
📧
[show e-mail]
- 📞+48 42 202 26 06
- 📍IQ CORPORATION PS.A
NIP: 7252323396
Narutowicza 40/1
90-135 Łódź, Poland
Mystery Shopper – Practical Insights Instead of Generalities
Our mystery shopper audit (mystery client method) measures real behaviors and service standards, translating data into concrete implementation recommendations. This allows you to quickly improve service quality, increase conversion rates, and build a CX advantage.
- Service quality and process compliance audit
- Customer journey and purchase barrier analysis
- Benchmarking and competitor analysis
- CSAT, NPS, conversion indicators
Mystery Shopping That Realistically Supports Sales
We design scenarios tailored to business goals: from lead response tests, through field visits, to omnichannel audits. Online reports, dashboards, and short implementation paths allow teams to act immediately.
Looking for a partner for a permanent mystery shopping program in Poland? We ensure consistency of standards across your network and verify how your procedures work "live".